Quality Lives for People with Developmental Disabilities

Claudette Findlay


After receiving her Bachelors of Science degree in Family/Consumer Studies, Nutrition and Management in 1979, Claudette worked in long-term geriatric services before joining the Richmond Community Services’ Management Team in 1981. 

She began her more than 33 year career at Richmond as the Director of Food and Nutrition Services.  As Director she developed a food and nutrition program to improve the health outcomes for the individuals supported.  This position afforded Claudette the opportunity to expand her knowledge in serving people with Intellectual and Developmental Disabilities.  After several years she was promoted to Director of Facilities Management and later to Vice President of Operations.  Claudette spent close to a decade as Director and VP of Operations where she developed standards for the Agency’s physical environment, developed several group homes, and created some of the most beautiful, functional, accessible homes for the individuals we support.  She also expanded the state contracted Environmental Modification Program where she assisted people living in non-certified settings by rendering their homes more functional and accessible.  

Claudette received her Master’s Degree in Health and Public Administration from Long Island University in 1997.  She lectured at Mercy College’s Business Department on Organizational Behavior and Business Psychology.  She was promoted again in 2014 to her current position as Chief Operating Officer.   

In this the most important role of her career, Claudette is responsible for the clinical and operational services for 368 people in Richmond’s seventeen residences, two Day Habilitation, one Community Habilitation, and a Medicaid Service Coordination Program.  As Chief Operating Officer, Claudette seeks to expand services, search for new opportunities and provide the newest innovations to give the people we support the opportunity to live their “best” life. These services range from supports for severe and chronic health issues to individuals with intense behavioral needs, and to those individuals with Autistic Spectrum Disorders.  

Claudette’s personal hobbies include interior decorating, sewing/tailoring.  She has a passion for creating beautiful spaces for people to appreciate and enjoy.